These Terms & Conditions govern the use of the WMX website and the provision of logistics, freight forwarding, transportation, warehousing, customs, and related services by WMX.
By using our website, requesting a quotation, or engaging WMX for logistics services, you acknowledge that you have read and agreed to these Terms & Conditions.
For the purpose of these Terms:
WMX provides logistics solutions across air, sea, and road transportation, together with specialized cargo and support services.
Our services may include:
The exact scope of a service will depend on the shipment requirements, quotation, applicable carrier conditions, and any separate agreement between WMX and the customer.
By submitting a shipment, requesting our services, or accepting a quotation from WMX, you agree to these Terms & Conditions.
Any special terms or conditions agreed separately in writing will apply only where they have been expressly accepted by an authorized WMX representative.
If there is a conflict between these Terms and a specific written service agreement, the specific agreement may apply to the extent agreed by both parties.
Any quotation provided by WMX is based on the information supplied by the customer at the time of inquiry.
A quotation may be subject to:
A quote request submitted through our website does not by itself confirm a shipment or create a binding service agreement.
Final charges and service conditions will be confirmed by WMX before shipment execution.
The customer is responsible for providing complete and accurate information about the shipment.
You must ensure that:
WMX relies on the information supplied by the customer when planning and executing logistics services.
The customer is responsible for ensuring that cargo is packed appropriately for its nature and method of transportation unless WMX has separately agreed to provide packing or related services.
Incorrect, incomplete, or misleading cargo information may result in additional costs, delays, rejection of the shipment, or other consequences.
Where documentation needs to be corrected because of incorrect information supplied by the customer, additional charges may apply.
Dangerous goods require special handling, documentation, packaging, labeling, and regulatory compliance. The customer must fully disclose the nature of any dangerous or hazardous cargo before WMX accepts the shipment.
WMX may refuse, restrict, or apply additional conditions to the transportation or storage of dangerous goods where required by applicable laws, regulations, carriers, ports, airports, or other authorities.
WMX's company profile specifically covers dangerous goods handling, including hazardous materials and specialized transportation solutions.
WMX may refuse to accept goods that are prohibited by applicable laws, regulations, carrier policies, or destination requirements.
Where customs services are requested, the customer must provide all documents and information required for customs processing.
The customer is responsible for ensuring that information relating to the import, export, value, classification, origin, and nature of the goods is accurate.
Any customs duties, taxes, penalties, storage charges, government fees, or other charges arising from incomplete or incorrect documentation may be payable by the customer.
WMX provides customs services for import and export shipments and assists with customs documentation and compliance requirements.
WMX will make reasonable efforts to meet agreed shipping schedules and delivery expectations.
However, transit times may be affected by circumstances outside WMX's reasonable control, including:
Estimated transit times should therefore not automatically be treated as guaranteed delivery dates unless specifically agreed in writing.
If a shipment cannot be delivered because of an incorrect address, missing documentation, customs issues, refusal by the consignee, or other circumstances attributable to the customer or receiver, WMX may take reasonable steps to arrange further delivery, return, storage, or other handling.
Any additional costs resulting from such circumstances may be charged to the customer.
Where WMX provides warehousing or storage services, applicable storage charges and conditions will be communicated to the customer.
Customers are responsible for providing accurate information regarding the nature of stored goods, particularly dangerous or regulated cargo.
WMX provides warehousing facilities for general cargo and dangerous goods, including consolidation, deconsolidation, and cross-stuffing services.
Oversized, heavy, project, and break bulk cargo may require special equipment, routes, permits, handling arrangements, and additional planning.
The customer must provide accurate cargo dimensions, weight, lifting points, packing details, and any other information required for safe transportation.
Additional charges may apply for special equipment, permits, handling, storage, or other services required for such shipments.
WMX specifically provides heavy-lift, project cargo, oversized and complex logistics solutions.
Charges are based on the quotation or applicable rate agreed between WMX and the customer.
Additional charges may apply where circumstances change or additional services are required, including:
The customer will be responsible for applicable charges communicated by WMX.
Payment terms will be based on the quotation, invoice, or separate agreement issued by WMX.
WMX may suspend or delay further services where outstanding amounts remain unpaid, subject to applicable agreements and law.
Any applicable taxes, duties, government charges, carrier charges, or other third-party costs may be payable in addition to WMX's service charges.
Note: Exact WMX credit terms, payment period, late-payment charges, and storage rates should be inserted only after confirmation from the client.
WMX will take reasonable care in providing its services.
However, WMX will not be responsible for loss, delay, damage, or failure to perform where the cause is outside its reasonable control or results from inaccurate information, inadequate packing, prohibited goods, customs intervention, government action, carrier actions, or other circumstances attributable to the customer or third parties.
Where transportation is performed by third-party carriers or service providers, their applicable terms and conditions may also apply.
This clause should be reviewed and finalized by the client's legal advisor.
Customers should notify WMX as soon as reasonably possible if cargo is lost, damaged, delayed, or otherwise affected.
Claims should include relevant information and supporting documents, such as:
Any applicable claim deadlines will be determined by the relevant contract, carrier terms, transport convention, or applicable law.
Customers may request information about available cargo insurance options where applicable.
Unless expressly agreed otherwise in writing, customers should consider obtaining appropriate insurance coverage for their goods.
Do not state that WMX provides insurance automatically unless the client confirms this service.
WMX may use carriers, agents, customs brokers, warehouse operators, transportation providers, and other third parties where necessary to provide the requested services.
Such services may be subject to the third party's own terms, conditions, limitations, and applicable laws.
The information provided on the WMX website is intended for general information purposes.
We make reasonable efforts to keep website information accurate and current, but service descriptions, availability, pricing, schedules, and other information may change.
Website information should not be treated as a final quotation or binding service agreement unless expressly confirmed by WMX.
All logos, trademarks, text, graphics, images, layouts, and other content appearing on the WMX website are owned by or used by WMX under applicable rights.
You may not copy, reproduce, modify, distribute, or commercially use our website content without prior written permission.
WMX will not be considered in breach of its obligations where performance is prevented or materially affected by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, war, strikes, government restrictions, epidemics, port or airport closures, transportation disruptions, or other similar events.
WMX may update these Terms & Conditions from time to time to reflect changes to its services, operations, legal requirements, or business practices.
The latest version will be published on this page together with the applicable Last Updated date.
There may be transit delays and/or possible rerouting of shipments.
Freight rate validity may change, and revisions may occur at any time based on prevailing market conditions and shipping line additional charges.
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